Privacy Policy

We know your privacy is important to you so we want you to know that we will treat your personal information with respect.

This policy is to inform you about your data protection rights and to let you know how Lidl Northern Ireland (hereafter "Lidl") will use your data.

WHY DO WE USE PERSONAL INFORMATION?

To help us provide you with the best possible customer service sometimes we will need to use your personal information. This is so that we can respond to your requests. Any personal data taken in the context of our customer service contacts is only used with your consent. We won’t use your information for any reason other than to respond to your concerns or queries.

In order to process online transactions, we will require various personal data. This is so that we can provide you with the online service you are requesting and to process any payment information you provide. Any data supplied to Lidl in this regard will be used only for the purposes of processing such transactions and is processed on the basis of contract for the provision of the relevant goods/service and also in Lidl’s legitimate interest.

WHAT PERSONAL INFORMATION DO WE USE?

Depending on the circumstances, we may collect any of the following information:

• Name
• Email address
• Home or postal address
• Call recordings

Personal information obtained by Lidl when dealing with your request by telephone, e-mail, or letter is treated confidentially. In order to maintain our high standards of customer satisfaction all calls are recorded for training, quality, and safety purposes. In most cases, personal data will be kept no longer than 30 days from the date a request is resolved.

For information about how this website uses cookies, see our Cookie Policy.

WHO CAN ACCESS YOUR INFORMATION?

Lidl will only allow access to your information to those members of staff that require it in order to respond to your request. All Lidl staff are under contractual obligations of confidentiality. In some cases, it may be necessary for us to forward extracts of your request to a contract partner. If this is necessary, we will inform you in advance and obtain your consent before we transfer any of your personal information externally.

Where you are completing an online transaction, your personal data, including payment data, will be used to process that transaction. Payment data will not be retained by Lidl and will be processed by our payment service provider. Payment services are maintained securely in line with PCI-DSS certification.

WHAT ARE YOUR RIGHTS?

You have:

• The right to revoke your consent at any time (where you have previously provided your consent);
• The right to request information about your personal data stored with us;
• The right to request rectification of incorrect data;
• The right to request deletion of your personal data in certain circumstances;
• The right to apply for the restriction of processing of your personal data;
• The right to request data portability.
• The Right to object to the processing of your personal data;
• The right to contact the Information Commissioner's Office if Lidl is unable to address your concerns.

QUESTIONS OR COMMENTS?

You can contact us using the below details:

Data Controller: Lidl Northern Ireland Ltd, 1 Dundod Road, Nutts Corner, Crumlin,Co. Antrim.

dataprotection@lidlplus-ni.co.uk